C125 — Ten Soft Skills You Need

Module One: Getting Started
• Housekeeping Items
• Pre-Assignment Review
• Workshop Objectives
• The Parking Lot
• Action Plan

Module Two: What are Soft Skills?
• Definition of Soft Skills
• Empathy and the Emotional Intelligence Quotient
• Professionalism
• Learned vs. Inborn Traits
• Case Study
• Module Two: Review Questions

Module Three: Soft Skill 1: Communication
• Ways We Communicate
• Improving Non-Verbal Communication
• Listening
• Openness and Honesty
• Case Study
• Module Three: Review Questions

Module Four: Soft Skill 2: Teamwork
• Identifying Capabilities
• Get Into Your Role
• Learn the Whole Process
• The Power of Flow
• Case Study
• Module Four: Review Questions

Module Five: Soft Skill 3: Problem Solving
• Define the Problem
• Generate Alternative Solutions
• Evaluate the Plans
• Implementation and Re-evaluation
• Case Study
• Module Five: Review Questions

Module Six: Soft Skill 4: Time Management
• The Art of Scheduling
• Prioritizing
• Managing Distractions
• The Multitasking Myth
• Case Study
• Module Six: Review Questions

Module Seven: Soft Skill 5 and 6: Attitude and Work Ethic
• What Are You Working For?
• Caring for Others vs. Self
• Building Trust
• Work Is Its Own Reward
• Case Study
• Module Seven: Review Questions

Module Eight: Soft Skill 7: Adaptability/Flexibility
• Getting over the Good Old Days Syndrome
• Changing to Manage Process
• Changing to Manage People
• Showing You’re Worth Your Weight in Adaptability
• Case Study
• Module Eight: Review Questions

Module Nine: Soft Skill 8: Self-Confidence
• Confident Traits
• Self-Questionnaire
• Sure-fire Confidence Building Tactics
• Build Up Others
• Case Study
• Module Nine: Review Questions

Module Ten: Soft Skill 9: Ability to Learn From Criticism
• Wow, You Mean I’m Not Perfect?
• Listen With An Open Mind
• Analyze and Learn
• Clear the Air and Don’t Hold Any Grudges
• Case Study
• Module Ten: Review Questions

Module Eleven: Soft Skill 10: Networking
• Redefining Need
• Identifying Others” Interests
• Reaching Out
• When to Back Off
• Case Study
• Module Eleven: Review Questions

Module Twelve: Wrapping Up
• Words From The Wise
• Review Of The Parking Lot
• Lessons Learned
• Recommended Reading
• Completion Of Action Plans And Evaluations